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How to use the card

Detailed temporary guide to the spend card: show details, freeze, unfreeze, and Apple Wallet.

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Written by George St.

Temporary guide. Card issuance is optional. If the Card tab says Soon, your brand has not turned cards on.

Tap Card in the bottom bar.
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The card home


You see a branded card with the last four digits, the name on the card, and the expiry. Under the card there are four actions: Show Details, Freeze, Settings, and Add to Apple Wallet.
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Show details for online payments

  1. Tap Show Details.

  2. The full number, name, expiry, and brand appear. Use these only on the checkout page you trust.

  3. Tap Hide Details when you are done. Do not screenshot this screen or send it in chat.

Freeze and unfreeze

If the phone is missing or you see a charge you do not recognize, tap Freeze immediately.
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The card shows a Frozen badge. The Freeze button becomes Unfreeze. Frozen cards decline new charges. Unfreeze only when you have the phone back and the charge is explained.
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Apple Wallet and settings

Add to Apple Wallet adds the card for tap-to-pay where the partner supports it. Settings holds program controls (limits, replacements) if your brand enabled them.

Declines, chargebacks, and account freezes start with the card partner, not with mass[Wallets]. Keep the last four digits ready when you contact your brand.

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