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How to manage your profile and get help

Temporary end-user guide to Profile settings, language, logout, and the in-app Help Centre.

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Written by George St.

Temporary guide. Contact the brand that issued the wallet for account issues.
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Open Profile

Tap Profile in the bottom bar.
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The header shows the name and email on the account. Under that:

  • Account settings — name, security, and device options your brand exposed.

  • Change Language — switches the app language.

  • Help Centre — in-app support.

  • Logout — signs this device out. Funds stay in the wallet. You will need the same login method to get back in.

Help Centre inside the app

Tap Help Centre.
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From here you can:

  • Report a bug

  • Contact us

  • Open Frequently asked questions

  • Read Terms & Conditions and Privacy Policy

That Help Centre belongs to the brand that issued the wallet, not to mass[Wallets] staff. Never type a seed phrase, passkey, or card number into those forms.

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